Help & Support
Detailed guides and step-by-step instructions for every role on the platform.
Key Duties
- Manage all platform configurations and team access.
- Delete or review any submitted report.
- Maintain data integrity and oversee field engineer activities.
How to Setup an Engineer Profile
Click on "Engineers" in the main sidebar to access the team management dashboard.
Click the "Register New Engineer" button at the top right of the page.
Provide their full name, a unique username, secure password, and their job title.
Click save to create the profile. Securely share the username and password with the new engineer so they can log in.
How to Delete an Engineer Profile
On the Engineers page, find the engineer card you wish to remove.
Click the Delete (trash) icon on the specific engineer’s card.
A warning modal will appear. Confirm the deletion to permanently remove their access.
How to Review & Approve Reports
Go to the Dashboard or "Files" page and look for reports with a yellow "Pending" status.
Click on the report to open the full detailed view and review the extracted data and attachment.
If there is an issue, add administrator remarks detailing what needs to be fixed.
If everything looks good, click the "Complete" button to finalize the report. It will turn green.
How to Delete Reports
Find the report on the Dashboard or Files page and open it.
Click the red "Delete" icon at the top right of the report details.
Confirm the action in the prompt. The report and its attachments will be permanently scrubbed.